HOLISTIC COACHING TERMS & CONDITIONS

Femme Vital Holistic Coaching Terms & Conditions

Introduction

Hello! This website https://ilanasowter.com is owned and operated by Health Expert Ilana Sowter. If you have any questions or need further information, please contact:

Ilana Sowter at info@ilanasowter.com

This document sets out the Terms and Conditions you need to be aware of when using this website or purchase my services. Please take a moment to read it, as it sets out your important rights and obligations. Because I care about making sure we both know where we stand. When you visit this website, or purchase my services, you agree that you are over the age of 18 and willing to be bound by these Terms and Conditions. If you don’t accept this agreement, you should not continue to visit this website or coach with me.

All products and services advertised on this website are offered in compliance with Australian Consumer Law.


General Disclaimer

On this website, you will find information, guides and tips about the health and wellbeing of women’s health in blog posts, articles and downloads. This information is provided solely for educational purposes.

When choosing to act on information and advice provided from me, you need to consider your other health issues, and do your own research to confirm whether your actions are appropriate for you. You need to take responsibility for your own health and well-being.

Holistic Health Coaching is not a substitute for seeing a doctor, general practitioner or specialist. If your health deteriorates, or you need further help or diagnosis you should seek advice from a doctor.

MY RIGHTS  &  RESPONSIBILITIES

I am not a medical practitioner and I am not offering any kind of medical advice. I take lots of care to provide valuable information, but I cannot be responsible for the use that you make of that information. Please be aware that the generalised information I provide is not a substitute for specialist advice tailored to your individual circumstances.  The holistic strategies shared on this website are not meant to take the place of seeing licensed health professionals.

There is no professional relationship formed between us unless you explicitly choose to work with me by purchasing my services. Any testimonials and promised results I may display on this website are based on my experience and those of my previous clients. They are not guarantees that anyone else will achieve the same results.

VISITOR RESPONSIBILITIES

The suggested activities, dietary changes and other recommendations made on this site are for educational and informational purposes only, so you can make better health decisions in conjunction with your regular treating practitioners. In choosing to follow any of these suggestions, you are taking responsibility for your own actions. Please use common sense and make independent enquiries before decided to apply the information here to your circumstances.

DOWNLOADS  

I am not responsible for computer viruses or any other damage which might occur as a result of downloading material from my site.

EXTERNAL LINKS 

I am not responsible for the content of any external sites that may be linked.

From time to time a link provided on this website may not work. If this happens please notify me and I will correct the issue.

UPDATES 

I may modify the information provided on this website, including these terms and conditions, at any time. This may include altering or deleting content without notice. It is your responsibility to check back and advise yourself of any changes.

Intellectual Property

COPYRIGHT   The content of this website is protected by copyright. It may be used for personal, non-commercial use only.  Content may not be sold or copied without written permission. Feel free to share content on social media as long as you link back to this site.

TRADEMARKS  I, Ilana Sowter, own the unregistered trademarks in The Femme Vital including the name and logo. You may not use these marks for any purpose without my expressed permission.

Jurisdiction & Dispute Resolution

JURISDICTION Femme Vital is located in Melbourne, Australia.  This agreement is subject to the governing law of Australia.

NEGOTIATION If you have any issue or complaint arising out of your use of this website or these terms and conditions, we agree to make a genuine effort to resolve the dispute through negotiation and discussion.

MEDIATION If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an accredited mediator who is neutral and independent. The mediator is to be appointed by agreement between us, or failing agreement within 21 days of the first notification of the dispute, by a person appointed by IAMA (The Institute of Arbitrators and Mediators Australia: http://www.aminz.org.nz/).

LITIGATION  Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

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Terms of Sale for Coaching Services

Refunds Policy

When you sign up to work with me, you are committing to making changes that are needed for you to achieve your oral health goals. Healing your body and breaking through life breaks may bring up uncomfortable emotions and resistance, so you need to be certain that you are ready to do this work with me.

Change of Mind I do not offer refunds for change of mind, so please choose carefully before you purchase a single session or a package of sessions. If you cancel before our first (or single) session there will be a 50% charge because I have held the space open for you and I haven’t been able to book other clients into that time.

Once a coaching package has commenced, there is no refund available.

There are no quick fixes and you will be making gradual changes that may improve your oral health over time. By agreeing to these terms and conditions you agree that this is reasonable if I am to assist you with carrying out your intention to heal your teeth and gums and hold you accountable for the healthy habits that will enable healing.

Results 

Results are not guaranteed. Results may (and do vary) as we are all individuals and are bodies respond differently to different techniques. There are too many factors involved that are beyond my control, including genetics, lifestyle, family circumstances, subconscious belief systems and more.

If I feel that your circumstances are beyond the scope of service that I provide or if I feel that you are in need of some professional assistance, I may recommend that you see a qualified doctor or other practitioner, and I will help you to find a suitable professional.

My role is to recommend new healthy habits and to support you to practice them persistently so that you can heal your own mouth.  Natural Women’s Health coaching is designed to take you from where you are now, to where you say you want to go.  I will support and assist you along the way, but you are ultimately responsible for your own actions and results.

While I can provide support and guidance, it is up to you to consider the information that I provide and then take action. Transformation comes from the application of the information – just knowing is not enough.

Concerns 

However, if an issue arises and you are concerned about, or unhappy with, our work together, I will meet with you to discuss your concerns and attempt to negotiate a win/win solution.  In this situation, please contact me via email so we can arrange a time to discuss your situation on a video call.

Similarly, we will meet to discuss your concerns if your circumstances have significantly changed since you signed up and you find that, despite your best efforts, the timing is not right for you to continue our work together.  If we both agree the timing is not right for you to continue, then you must give me one months’ notice to cancel our contract. There will be a $30USD administration fee and, if you have paid in advance, I will issue a pro-rata refund.

If for any reason, I cannot fulfill my responsibilities to provide the service you have purchased within the timeframe agreed or renegotiated, I will issue you with a pro-rata refund for any unused sessions.

Cancellations, Reschedules & No Shows

If you are late, the session will still conclude at the designated finishing time.

I will wait for 15 minutes and attempt to contact you with a reminder before I will consider a session to be unattended and, consequently, forfeit.

If you need to reschedule a session, you must provide me with 24 hours’ notice so I can open that slot up to another client. Please be aware that if less than 24 hours’ notice is provided, the session will be considered as forfeit and no refund or reschedule will be allowed. Exceptions may be made at my discretion, in outstanding circumstances only.

Delivery

Coaching takes place online through Zoom. My Zoom details will be provided in your booking confirmation email. To access our Zoom Room, click on the link in the confirmation email at the appointed time.

If a poor internet connection interrupts or disrupts an online coaching session to the point where it cannot continue at that time; or if illness prevents me from attending a session, then we can reschedule the session to another time that suits us both.

You can email me any time with questions and I will reply within 48 hours 8am-4pm Monday to Friday. If for some reason I will be out of email contact for longer, I will try to let you know in advance.

Payments

Single sessions must be paid for in full prior to the delivery of the session.

Coaching packages are recommended as holistic coaching for Women’s Health is a gradual process, requiring sustained attention over time. By purchasing a package you are making a commitment to your wellbeing & health. Packages are discounted to reward your commitment.

If you are not ready to fully commit to a coaching package you are welcome to book single sessions and pay the full price to work at your own pace.

Please be aware that sessions will not be conducted unless your payment is up to date.

If you do not ensure that all payments are up to date, your scheduled session will be forfeit.

If payment is forthcoming within 48 hours of the missed session, then I will reschedule. Even if a session is forfeit you still must pay for it as part of the package cost. By agreeing to these terms and conditions you agree that this is reasonable, as it reflects the time that I have held open for you, which could have been used to assist other clients.

Having said this, I understand that emergencies do happen, so if an unexpected situation arises that affects your ability keep up with your payment plan please contact me and we may be able to negotiate an alternative arrangement.

Security Policy Online payments are accepted via PayPal. I keep no personal records of customer credit card details. Credit card details are entered directly into the payment platforms and immediately encrypted for client security.  The last 4 digits are made available for the client to distinguish which card has been used for payment, but no other details are available due to encryption.  If you have any concerns, please consult the security policies of PayPal.

How We Deal With Problems

I may share files with you to download from G-Drive. If you don’t know how to direct download a G-Drive link, it is your responsibly to let me know so I can provide instructions on how to do so.

If you are concerned that you are not receiving my emails, please notify me and I will resend. If you still don’t receive emails, it is your responsibility to provide me with an alternate email address.

If my internet cuts out during a session, I will endeavor to call you via phone or Facebook messenger to continue the session. If we are unable to continue, we will reschedule the remainder of the session for a future day.

Internet Dropouts

Similarly, if your internet drops out, we can continue by phone or Facebook messenger. The first time this happens if we are unable to continue via on an alternative platform,  I will reschedule the remainder of the session for another day. However, please be aware that if a session is interrupted more than once, you will forfeit the rest of the session. It is your responsibility to ensure that you have a reliable method of contact to allow us to work effectively together.

In the event that I am unwell and I need to cancel a session, I will notify you as soon as possible and we will reschedule.

If you are unwell and fail to provide 24 hours’ notice, I will reschedule once. If it happens again, your session will be forfeited (at my discretion).

If you forget about a scheduled session, the session is forfeit.  To reduce the risk of this happening I send two reminder emails, one 24 hours prior to the session and the second email one hour before.

If you feel that there is a major problem with my services, please notify me in writing so that I can have clarity around what you’re feeling.  This needs to be done as soon as you become aware that there is a problem. It is your responsibility to tell me if anything is not working for you, or if anything is coming up for you, or if you have any concerns.

The sooner you bring it to my attention, the sooner we have the chance to work through it and resolve it together. 

Coaching Disclaimer

This disclaimer relates to my Femme Vital Holistic Health Coaching service, which includes the provision of education, advice and support regarding diet, exercise, hygiene; information about the risks and alternatives for different medical interventions; and information about alternative and complementary therapies to support your health.

The purpose of Femme Vital Holistic Health Coaching is to educate adults about alternative, holistic and complementary approaches that support women’s wellbeing, feelings, life, situations, managing loved ones, relationships work, fertility, women’s health and supporting you to be a well, healthy woman naturally.

When choosing to act on information and advice that I provide, you need to consider your other health issues and personal circumstances. It is very important that you do your own research to confirm whether acting on this advice is appropriate for you. You agree to take full responsibility for your own health and well-being.

While some people may experience immediate or very fast improvement of their wellbeing after applying holistic strategies, this is not true in all cases. There are many factors to take into account which can reduce the effectiveness of a specific course of action.

My ability to provide information and advice most appropriate for you and your needs depends on you not withholding information about your health and dental history, past and present lifestyle etc.

It is important to take a baseline measurement of the problem/reason you are seeking coaching so that we can see the progress.

If your health deteriorates, or you have pain, you should seek advice from a doctor. Femme Vital Holistic Health Coaching is not a substitute for seeing a doctor or specialist.

SUITABILITY

This service is suitable for adults who are familiar, and comfortable, with taking responsibility for your own health using complementary health strategies and who have chronic or current problems with their life or wellbeing.

I do not provide coaching directly to children under 16.  If a parent wishes to consult me about their children’s health, I will work collaboratively with the parent to identify suitable holistic strategies for the parent to try with their child.

Yours sincerely,

Ilana Sowter